VOIP Support

 

 

 

 

Once we have provided you with your ideal solution, we will be on hand to help with any technical issues you have.

IP:VOIP has an excellent reputation for the levels of support provided to their customers.

Most commonly, our trained technicians can help resolve the problem on the telephone. Sometimes they will need to dial into your network remotely, to effectively take over your PC and explore and resolve the issue.

If neither of these avenues are suitable, our technicians will come out to your site to fix your problem. Problems occurring that are identified as mission critical to your organisation are given top priority by our technical team. All enquiries are attended to the same day, and resolved as quickly as possible.

We all know how delicate computer systems can be - IP:VOIP ensure that when problems do occur, you receive help fast.

Customer Care
We provide all our customers with the same level of care with service levels that are defined and agreed between IP:VOIP and the client.

  • Basic Hard Next Business Day Hardware Replacement
  • Basic Soft Same Day Software Image
  • Bronze Monday to Friday 9.00-17.30 8 hour response
  • Silver Monday to Friday 9.00-17.30 4 hour response
  • Gold Monday to Sunday 9.00-17.30 4 hour response
  • Platinum Designed to meet individual requirements < sub 2 hour