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Once we have provided
you with your ideal solution, we will be on hand to help with any technical
issues you have.
IP:VOIP has an excellent
reputation for the levels of support provided to their customers.
Most commonly, our
trained technicians can help resolve the problem on the telephone. Sometimes
they will need to dial into your network remotely, to effectively take
over your PC and explore and resolve the issue.
If neither of these
avenues are suitable, our technicians will come out to your site to
fix your problem. Problems occurring that are identified as mission
critical to your organisation are given top priority by our technical
team. All enquiries are attended to the same day, and resolved as quickly
as possible.
We all know how
delicate computer systems can be - IP:VOIP ensure that when problems
do occur, you receive help fast.
Customer Care
We provide all our customers with the same level of care with service
levels that are defined and agreed between IP:VOIP and the client.
- Basic Hard Next
Business Day Hardware Replacement
- Basic Soft Same
Day Software Image
- Bronze Monday
to Friday 9.00-17.30 8 hour response
- Silver Monday
to Friday 9.00-17.30 4 hour response
- Gold Monday to
Sunday 9.00-17.30 4 hour response
- Platinum Designed
to meet individual requirements < sub 2 hour
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