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Design
In order to maintain flexible communication infrastructures it is important
to fully understand the current network environment and develop a plan
for future requirements.
Our Sales and Pre-Sales
Consultants are extremely experienced in Data, Voice and Video solutions
with our engineers having overlapping skills .
We provide audit
services to establish current operation and the compatibility leading
to integrating newer lower cost hardware that is normally faster to
meet the demands of businesses against timescales.
At this stage we
engage to establish if IP:VOIP are to own the complete solution
or sub divide to exactly what the clients needs are. Sometimes clients
require us to provide initial installation then roll out themselves
with the after sales support and maintenance handled by ourselves.
Planning
IP:VOIP are committed to providing you with a high quality,
customised design that meets your business requirements. We use the
best and most appropriate technology to perform the agreed tasks.
Deployment
When we implement new equipment and technologies, you can be confident
that we understand the criticality of your network and work will be
done with minimum disruption to your business. We have a high reputation
of ensuring projects are managed smoothly, seamlessly and error-free
and that business continuity is maintained.
Monitoring
Our network management services give our customers access to skills
and resources to ensure their networks continue to operate and are fully
maximised for performance and reliability.
Customer Care
We provide all our customers with the same level of care with service
levels that are defined and agreed between IP:VOIP and the client.
- Basic Hard Next
Business Day Hardware Replacement
- Basic Soft Same
Day Software Image
- Bronze Monday
to Friday 9.00-17.30 8 hour response
- Silver Monday
to Friday 9.00-17.30 4 hour response
- Gold Monday to
Sunday 9.00-17.30 4 hour response
- Platinum Designed
to meet individual requirements < sub 2 hour
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